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Services · Paratransit
Accessible Paratransit, Built Around Safety, Dignity &
Reliability
ProKel helps communities deliver dependable ADA paratransit and demand-response service that supports seniors, people with disabilities, and riders who need accessible transportation options.
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Features
Accessible Transportation
Transportation that meets every rider where they are

Paratransit is more than a ride it's independence. ProKel operates ADA paratransit and demand-response service designed around the needs of each rider, with the safety, reliability, and compassion these trips require. Every program is fully ADA-compliant and customized to the agency and community it serves.

ADA complementary

Paratransit programs

Dial-a-ride

Demand-response

Mainstream & ADA

Combined programs

Event & facility

ADA shuttle service

Built Around the Rider

Fully ADA-compliant service, customized to each agency and the community it serves.

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How ProKel Delivers
Proven, compassionate
ADA operations
Scale that never comes at the cost of dignity rider-centered care, award-winning safety, and full ADA compliance, delivered as one turnkey program.
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Rider-Centered Care

Operators trained to assist with dignity boarding to securement
Operators trained to assist with dignity boarding to securement
On-time discipline — a missed pickup can mean a missed appointment
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5-Star Safety Program

APTA Gold Award safety leadership; Smith System®-certified training
Lytx DriveCam AI & Mobileye collision-avoidance technology
Zero-tolerance policy never failed a DOT terminal inspection
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ADA Compliance & Eligibility

Full ADA, 49 CFR Part 37 & FTA compliance
Functional-ability eligibility determination, handled confidentially
Cloud dispatch, zero-capacity denial & NTD-compliant reporting
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Features
Proven Results
Trusted by major transit agencies nationwide

Real trip volumes and a measurable safety record — the proof procurement teams look for.

Nationwide ADA
Proven at scale

ADA paratransit & demand response

170,000+

Annual ADA trips delivered

~1M

Total annual trips, all services

14+

Cities · FL · GA · OH · TX

Safety Record
Award-winning safety

APTA Gold Award leadership

43%

Accident frequency reduction since 2017

0

Failed DOT terminal inspections

40+

ears of safety leadership

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Case Studies
Proof, community by
community
Planning, staffing, safety, and technology managed as one turnkey program so your team gets dependable service without the day-to-day burden.
North Miami Beach
Ridership more than doubled
Challeng
Long headways, aging vehicles, and duplicative routes left riders with unreliable service.
Solution
Long headways, aging vehicles, and duplicative routes left riders with unreliable service.
Result
Some of the strongest community transit in the region served by a bilingual local team.
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Coral Springs
A top-performing Broward shuttle
Challeng
An underperforming network inherited from the same legacy incumbent, with low rider confidence.
Solution
Hands-on management, stable staffing, community engagement, and feedback reshaped service.
Result
One of the top performers in the Broward County Community Shuttle Network.
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